TERMS OF SALES

WWW.ARTESLONGA.COM

 

 

PRELIMINARY ARTICLE

 

The products sold on this website are exceptional products offered by ARTESLONGA. These furnishing and interior and exterior home decoration products are divided into four major collections:

1 - old and second-hand furniture and interior and exterior home decoration products that include rare and unique pieces, second-hand goods or antiques,

2 - products of furniture and interior and exterior decoration of the house of current realization manufactured in series or in an artisanal way in limited series,

3 - furniture and interior and exterior decoration products for the house made to measure by hand (solid wood dining tables, benches, consoles, seats, mirrors, etc.)

Old products are sold as is after renovation.

The sale as is of old and second-hand products implies, on the part of any buyer, the acceptance and full knowledge of the wear and tear of the product, its age and its fragility, which also make it valuable. and its uniqueness.

 

 

 

 

 

ARTICLE 1 - Scope

 

These General Conditions of Sale define the rights and obligations that apply to any contract concluded with the company HESTIA SARL, a limited liability company with capital of 4,060 euros whose head office is located at 47 rue des Marais 77260 Sainte Aulde, RCS Meaux 527 506 232, and whose VAT number is FR 83527506232, relating to any order of products placed on the website "www.arteslonga.com" (hereinafter referred to as the Site), property of the company HESTIA SARL or by telephone, by a natural person acting in his capacity as a consumer or non-professional or for any person acting for the purposes of his professional activity.

In the present, the consumer is defined as being a natural person acting in his capacity as a consumer or non-professional, within the meaning of the introductory article of the Consumer Code, for his personal needs, and not intended for resale, nor for professional use, nor for any use for the purposes of professional or commercial promotion (hereinafter referred to as "the Consumer Client").

In the present, the professional is defined as any person acting for the needs of his professional activity (hereinafter referred to as "the Professional Client"). The following are considered as professionals in particular: private and/or public companies, traders and craftsmen, people exercising a liberal professional activity, public institutions and communities, associations and works councils, without this list being exhaustive.

HESTIA SARL reserves the right to modify these General Conditions of Sale at any time.

The confirmation of the order by the Consumer or Professional Customer implies full acceptance without restriction or reservation of these General Conditions of Sale, which prevail over all previous versions and any contradictory document, and of which the Consumer or Professional Customer acknowledges having read beforehand to order.

For orders of made-to-measure furniture made with HESTIA SARL, the latter sends the Consumer or Professional Customer a written quote for "Good for agreement". Acceptance of the dated and signed estimate or payment of the deposit by the Consumer or Professional Client to HESTIA SARL constitutes full acceptance of these General Terms and Conditions of Sale by the Consumer or Professional Client.

Unless proven otherwise, the data recorded by HESTIA SARL constitutes proof of all transactions.

The products presented on the Site are offered for sale worldwide.

Product offers are within the limits of available stocks and information on product availability is provided in the product description section before placing the order.

 

ARTICLE 2 - Definitions

 

- Furniture: all household furniture products that contribute to the layout and embellishment of living spaces, marketed in the “Furniture” and “Custom Furniture” object categories;

 

- Decoration and works of art: all products and accessories for home decoration and works of art (statues, statuettes, sculptures, etc.) which contribute to the embellishment of living spaces, marketed in the category of “Decoration and works of art” objects;

 

- Ornamental elements: (Woodwork, door knob, cage, fireplace, column, sink, ironwork, screen, firewall, etc.), marketed in the “Ornamental elements” object category;

 

- Lighting: all products used to illuminate the exterior or interior of a house or living space (wall lamp, globe, floor lamp, lamp, lantern, chandelier, chandelier, suspension, night light, etc.) marketed in the "Lighting" object category;

 

- Kitchenware: all products contributing to tableware, marketed in the “Kitchenware” object category;

 

- Paintings and images: works of paintings executed on canvas, wood, etc. and representations of something (acrylic, watercolour, drawing, print, ink, gouache, engraving, oil, lithography, graphite, pastel, poster, photography, tapestry, etc.) which contribute to the embellishment of living spaces, marketed in the category of objects “Tables and images”;

 

- Household linen: (Table runner, cushion, bedspread, eiderdown, sheet and pillowcase, tablecloth and napkin, doily, plaid, curtain, fabrics, tea towel and other products), marketed in the category of objects "Linen home " ;

 

- Garden: all products of furniture or decorative objects which contribute to the development and the embellishment of the garden (bench, table, chair, planter, jar, arbor, gate, etc.), marketed in the category of objects " Garden " ;

 

- Fashion and Accessories: (Jewellery, lighter, belt, hat, shoe, shirt, blouse, suit, stole, skirt, lingerie, coat, watch, pants, wallet, purse, dress, bag, suit, evening wear, jacket and other products), marketed in the object category “Fashion and Accessories”;

 

- Contemporary Art and Crafts: (Creator, master glassmaker, painter, potter, ceramist, sculptor, ironworker, etc.), marketed in the “Contemporary Art and Crafts” object category;

 

- Automobile: wheeled land vehicles (old or collector's item) equipped with an engine, marketed in the "Automobile" object category;

 

ARTICLE 3 – Products

 

The products are presented in accordance with the applicable regulations in the matter, and the Site mentions the essential characteristics of each product.

The photographs, colors and shapes are represented to transcribe as faithfully as possible the reality of each product and to reveal the singularity, the details which make the nobility, the beauty and the authenticity of the products offered by HESTIA SARL.

The products presented on the Site and identified as offered for sale online are offered subject to availability.

Regarding the old products presented on the Site and identified as offered for sale are unique products. These products cannot therefore be exchanged or replaced.

The other products are offered within the limits of available stocks.

In case of unavailability of the product, HESTIA SARL undertakes to inform the Customer as soon as possible.

 

Made-to-measure and/or highly personalized products

 

HESTIA SARL offers furnishing goods on its Site:

- made to measure and handcrafted and whose production is launched solely and exclusively on order,

- highly personalized and handcrafted, the launch of which is carried out solely and exclusively on order.

Thus, the Customer can directly place an order for the made-to-measure or personalized handcrafted item as presented and described on the site or make a written request to HESTIA SARL in order to receive a personalized quote within 24/48 hours.

In the event of an order for products whose manufacture is made to measure or made exclusively to order, the Consumer or Professional Customer may not request the cancellation of his order in accordance with Article L 221-28 of the Consumer Code which excludes the possibility for the Consumer or Professional Customer to avail himself of his right of withdrawal.

 

ARTICLE 4 – Orders

 

To place an order, the Customer must be equipped with IT and telecommunications tools (computer, internet connection, valid email address).

He bears the cost of telecommunications when accessing the Internet and using the Site.

 

It is up to the Customer, after having identified himself beforehand, to select the products he wishes to order and to follow the various steps specified and provided for on the Site.

 

The sale will not be considered final until after the validation of the order has been sent to the Customer by HESTIA SARL by e-mail or paper and after receipt by the latter of the full price.

 

For orders outside the Site placed with HESTIA SARL, HESTIA SARL sends the Consumer or Professional Customer a written quote for "Good for agreement". Acceptance of the quote or payment of the deposit by the Consumer or Professional Customer to HESTIA SARL implies complete acceptance of these General Terms and Conditions of Sale by the Customer.

 

ARTICLE 5 - Rates

 

The products are sold at the current prices appearing on the site when the order is recorded by HESTIA SARL. The prices are printed in euros.

The rates are firm and non-revisable during their period of validity.

They do not include processing, shipping, transport and delivery costs, which are the responsibility of the Buyer.

An invoice is established by the Seller and delivered to the Buyer by e-mail after validation of the order by HESTIA SARL.

 

ARTICLE 6 - Terms of payment

 

To pay for his order, the Consumer or Professional Customer has, at his option, secure payment by PAYPAL available on the Site; secure payment by credit card available on the site; payment by bank transfer to the account provided by HESTIA SARL; and payment by bank check communicated by HESTIA SARL.

The Consumer or Professional Client guarantees HESTIA SARL that he has the funds and authorizations that may be necessary to use the method of payment chosen by him.

HESTIA SARL reserves the right to suspend or cancel any order and any delivery in the event of refusal to authorize payment by credit card or Paypal from officially accredited bodies or in the event of non-payment or any attempt at fraud. .

The price is payable in full on the day the order is placed according to the terms defined on the Site or according to the terms of payment after written agreements between HESTIA SARL and the Consumer or Professional Customer.

Payments by credit card, according to the choice of the Consumer or Professional Customer, are debited at the time of validation of the order by HESTIA SARL or in two or three monthly installments free of charge offered exclusively on the Site.

In the event of payment by bank cheque, this is remitted for collection upon receipt, unless there is a prior written agreement between HESTIA SARL and the Consumer or Professional Client.

Payments made by the Consumer or Professional Customer will only be considered final after effective collection of the sums due from HESTIA SARL.

If the time between the placing of the order on the Site by the Consumer or Professional Customer and the receipt of payment for the order by HESTIA SARL exceeds 4 days for France and 6 days for Europe and abroad, HESTIA SARL remains free to put back the product(s) of the order for sale on the Site.

If HESTIA SARL refuses to validate the order, the Consumer or Professional Customer will be reimbursed as soon as possible.

 

ARTICLE 7 - Availability of products

 

Items are offered within the limits of available stocks. Products may be in stock or available within days or weeks.

For products available with a delay of several days or weeks or being restocked, the extension of the delay may in no case give rise to an order cancellation or a refund.

It is possible that a product indicated in stock on the Site becomes unavailable between the addition to the basket and the validation of the order by the Consumer or Professional Customer. If the Consumer or Professional Customer was nevertheless able to validate the order, and the product turns out to be out of stock and not renewed, HESTIA SARL undertakes to inform the customer as soon as possible. If the order covers several products, it remains valid for the products not affected by the lack of availability.

HESTIA SARL makes every effort to ensure the updating of stocks and announced deadlines. The complete rupture of an article (i.e. an object out of stock and not renewed) only obliges HESTIA SARL to refund the price paid when ordering, in no case to any damages. .

For products made to order and made to measure with a delay of several weeks, the extension of the delay can in no case give rise to an order cancellation or a refund.

 

ARTICLE 8 – Transport and Deliveries

 

Transport, shipping and delivery costs are the responsibility of the Consumer or Professional Customer who pays them when ordering on the Site or after acceptance of the quote presented by HESTIA SARL.

 

 

8.1 Non-fragile packages weighing less than 30 kg

 

Transport and delivery are provided by COLISSIMO International, according to the terms and prices indicated on the Site and under the conditions defined by LA POSTE.

 

In the event of difficulties encountered by the Consumer or Professional Customer in the context of the delivery, it is up to him to contact the competent services of LA POSTE, and to notify HESTIA SARL by any means at his convenience.

 

 

 

8.2 Packages over 30 kg, non-standard or very fragile

 

HESTIA SARL offers a delivery service by specialized carrier by appointment with GEODIS, SAFRAM or GUISNEL for packages over 30 kg, packages of oversized dimensions and very fragile packages.

 

Delivery costs are mentioned when ordering.

 

HESTIA SARL reserves the right to change logistics service provider if another seems more suitable, without affecting the delivery costs paid by the Consumer or Professional Customer.

 

The delivery times indicated on each product on the Site and are understood as from the date of receipt of the goods in the warehouse of HESTIA SARL.

 

In cases where the respective availability dates of the Products of an order are different, HESTIA SARL may offer the Consumer or Professional Customer to split his order. In the event of split delivery, participation in the delivery costs referred to will be applied to each fraction of the order. In the absence of split delivery, delivery will take place on the date of availability of all the Products ordered.

 

The delivery service contacts the Consumer or Professional Customer to set a delivery date within the deadlines mentioned in the order summary.

The impossibility for the carriers to deliver the Products on the agreed date, in the event of the absence of the Consumer or Professional Customer or lack of information on the need to use specific means of delivery, may give rise to the payment of costs additional delivery costs, storage costs and warehousing costs.

The risks of the Products are transferred to the Consumer or Professional Customer upon delivery into his hands, or between those of any third party mandated by him, in particular a forwarding agent.

 

 

 

 

8.3 The Consumer or Professional Customer may choose to take delivery of the products personally or instruct a transport company to do so.

 

If the Consumer or Professional Customer personally takes delivery of the products purchased, it is their responsibility to go to the HESTIA SARL warehouse, after having previously agreed on a date and time for the collection of the products accepted by HESTIA SARL.

 

The Consumer or Professional Customer may only take delivery of the products upon presentation of the purchase invoice and an identity document; and after signing a delivery note in two copies, one of which will be given to him by HESTIA SARL.

 

Transport and delivery provided by a transport company with which the Consumer or Professional Customer has contracted:

 

If the Consumer or Professional Customer uses a transport company, it is their responsibility to communicate to this company all useful information and to personally inform HESTIA SARL by email of the name of the transport company they have chosen.

 

The transport and delivery of the products ordered are the subject of a contract between the Consumer or Professional Customer and the carrier. HESTIA SARL is not a party to this contract.

 

It is up to the transport company or the Consumer or Professional Customer to agree on a date and time for the collection of the products accepted by HESTIA SARL.

 

The carrier may only take delivery of the products on presentation of the purchase invoice and the transport contract or any document providing proof that the Consumer or Professional Customer has entrusted it with the transport and delivery of its products; and after signing a delivery note in two copies, one of which will be given to him by HETSIA SARL.

 

Whatever the delivery method, the Consumer or Professional Customer is responsible for the transport and delivery which are his property and for which he bears the risks upon validation of the order, in accordance with article 12 hereof.

 

Between the validation of the order and the removal by the Consumer or Professional Customer or its carrier of the products ordered, HESTIA SARL keeps the products ordered free of charge and undertakes to do everything possible to provide them with the best possible care.

 

In the event of loss, theft, degradation or any other damage caused to the product between the validation of the order and its removal by the carrier, the responsibility of HESTIA SARL cannot be sought, which the Consumer or Professional Customer accepts.

 

8.4 - Good reflexes to adopt on delivery

 

The Buyer must before signing the delivery note:

- Check the apparent condition of the package(s).

- Check the condition of the products inside the package(s).

- Check the conformity of the products in relation to the goods ordered.

It is therefore the responsibility of the Consumer or Professional Customer to carry out all the necessary checks to judge the conformity of the products upon delivery. This verification is deemed to have been carried out once the Consumer or Professional Customer has signed the delivery slip.

In the event of anomalies noted during delivery, the Consumer or Professional Customer must issue the necessary, detailed, legible, and as precise as possible reservations (breakages, damage, non-conformity: Product error, different color and/or dimensions; missing, etc.) and refuse delivery of the package(s), giving reasons for the refusal.

 

When the delivery is made by carrier, the Consumer or Professional Customer must express their reservations on the delivery note.

  

In the absence of specific reservations made by the Consumer or Professional Customer, the delivery will be presumed to be compliant, subject to the guarantees described in article 13 below. 

Custom-made items are delivered in a wooden box specifically designed for optimal protection during transport. This wooden box must be kept by the Customer in the event of a return. If this wooden box is not kept by the Customer, no removal by carrier organized by HESTIA SARL will be possible for renovation or maintenance within the framework of the guarantee.

 

 

 

ARTICLE 9 – Customs duties

 

Any item ordered on the Site and exported outside mainland France by the Consumer or Professional Customer may incur any customs duties and taxes, to be paid according to the legislation in force in the country concerned.

 

These taxes are paid by the Consumer or Professional Customer

 

The Consumer or Professional Customer is the only importer of the item and must make all the mandatory declarations to the competent local authorities.

 

HESTIA SARL is not required to inform the customer of applicable customs duties and taxes and strongly advises him to inquire with the authorities of the country concerned.

 

ARTICLE 10 - Reception, complaints and returns

 

Each delivery is deemed to have been made as soon as the Product is made available to the Consumer or Professional Customer by the carrier, materialized by the control system used by the carrier.

 

Any Product delivered by carrier must be accompanied by the delivery slip or the transport slip. The delivery note or the transport note must be signed by the Consumer or Professional Customer or by any person duly authorized by the Consumer or Professional Customer. If there is no delivery slip or transport slip, the Consumer or Professional Customer may refuse the Product.

 

The Consumer or Professional Customer must carry out, upon delivery, all examinations to detect any damage, shortages, defects or other apparent defects of the Products delivered to his order. This control must cover the quantities and condition of the Products delivered. The Customer must in particular check the condition of the packaging, the number of packages and the Products in their quantities, their references, their condition and their characteristics.

 

In the event of a complaint, the Consumer or Professional Customer must:

 

- Enter the reservations on the delivery slip or the transport slip with the date and its signature, in a precise and reasoned way, the reservations of the type "subject to unpacking" are insufficient;

- Confirm to HESTIA SARL its reservations by registered letter with acknowledgment of receipt within three (3) days from the date of delivery;

 

The Consumer or Professional Customer must be able to provide any justification as to the reality of the claims invoked and allow HESTIA SARL every facility to proceed with their observation.

Complaints accepted by HESTIA SARL will give rise to the exchange of the Product concerned, or to its reimbursement in the event of unavailability of the product in stock.

 

 

The costs of reshipping the returned Products will be borne by the Customer.

 

For the return to be accepted, the returned Product must be in perfect condition, in its original packaging. No spontaneous returns will be accepted.

 

It is specified that a variation observed in color between the product delivered and its representation on the site or on photos sent by HESTIA SARL to the Consumer or Professional Customer, in particular for made-to-measure items, will not be a reason for refusal of delivery and complaints.

 

Similarly, in the event of an order for additional elements, shades of color cannot constitute a reason for contesting or refusing the goods.

Regarding Custom-made items

Custom-made items are delivered in a wooden box specifically designed for optimal protection during transport. This wooden box must be kept by the Consumer or Professional Customer in the event of a return. If this wooden box is not kept by the Consumer or Professional Customer, no removal by carrier organized by HESTIA SARL will be possible for renovation or maintenance within the framework of the guarantee.

No returns will be accepted without the written agreement of Hestia sarl due to the specific nature of each order. Unauthorized returns will be refused and at the customer's expense. For an authorized return, we will provide all necessary information. When a return is authorized by Hestia sarl, the Customer is responsible for the adequate packaging of the product(s). In the event of additional damage to the product in inadequate packaging, Hestia sarl reserves the right to invoice the Customer for repair costs.

 

 

ARTICLE 11 - Right of withdrawal - Consumer Customer excluding the non-professional Customer

 

HESTIA SARL is particularly attentive to the satisfaction of its Consumer Customers.

If, despite everything, it happens that the Consumer Client wishes to use the right of withdrawal for exchange or refund, HESTIA makes every effort to ensure that this is done as best as possible and in compliance with the legal and regulatory provisions in the matter.

 

The Consumer Customer, to the exclusion of the non-professional Customer, within the meaning of the introductory article of the Consumer Code, benefits from a right of withdrawal which he can exercise within thirty (30) days from the conclusion of the contract or the date on which the consumer Customer or a third party other than the carrier and designated by the Customer, takes physical possession of the last product of his order. As such, the Consumer Customer has a period of time to return any product, without having to give a reason, and request a refund without penalty, with the exception of the return costs which remain the responsibility of the Customer.

 

Only the Products in their original condition and packaging, accompanied by all the accessories and documents which initially appeared in their packaging as well as their purchase invoice, may be returned under the exercise of the right of withdrawal.

 

2. Terms.

 

To exercise his right of withdrawal, the Consumer Client must notify his decision to withdraw from the contract by means of an unambiguous statement in writing, by any means and in particular by registered letter with acknowledgment of receipt by returning, to the address indicated, the following form completed and signed:

 

To the attention of ARTESLONGA, SOCIETE HESTIA SARL / Customer Service _______

 

Date……………………………

I/We (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the goods (*) below [Indicate precisely the product(s) for which you are withdrawing with the references of the product(s)]……………………………………………………………………………………………

Ordered on (*)/received on (*)………………………………………………………………….....

Order number………………………………………………………………………………...

Name of consumer(s) …………………………………………………………………

Address of consumer(s) ……………………………………………………………...

Email address of consumer(s)………………………………………………………………...

Signature of consumer(s) (if notification of this form on paper)….

 (*) Strike out the useless mention

 

The products must be returned, unused, intact, complete, in their new condition, carefully packed in their original packaging. However, the Consumer Client's liability is only engaged with regard to the depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these Products.

Items returned incomplete, spoiled, damaged or soiled will not be taken back and will remain at the disposal of the Consumer Customer who will have to bear the cost of returning them to the HESTIA SARL warehouse within one month. A storage fee of €10 per day will be charged to the customer after 8 days.

 

3. Refund.

 

In the event of withdrawal by a Consumer Customer, HESTIA SARL will reimburse (corresponding to the price of the Products) using any means of payment at its convenience. This refund will not incur any costs for the Consumer Client. The Consumer Customer must return the product to HESTIA SARL no later than fourteen (14) days after having communicated to HESTIA SARL its decision to withdraw. The Consumer Customer will bear the cost of returning the product. The transport of the products thus returned is the responsibility and at the expense of the consumer Customer; any damage suffered by the products on this occasion being likely to defeat the exercise of the right of withdrawal

 

In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for custom-made Products, made according to the specifications of the consumer Customer or clearly personalized following a request from the Customer. consumer

 

 

HESTIA SARL expressly draws the attention of its consumer Customers to the fact that a large number of the products offered for sale, which are unique and made or renovated especially for its customers, fall within the category of goods made according to consumer specifications. or clearly personalized and are, as such, not eligible for the right of withdrawal.

 

 

 

 

 

ARTICLE 12 - Right of withdrawal - Professional Customer

 

The order placed and validated on the Website www.arteslonga.com is firm and definitive as soon as it has been paid in full by the Professional Client and confirmed by HESTIA SARL.

The order placed and validated with the Professional Services of HESTIA SARL is firm and definitive as soon as the estimate is signed by the Customer and confirmed by HESTIA SARL.

The Products remain the property of HESTIA SARL until full payment. Delivery times run from the payment of the goods. As a Professional, the Professional Customer does not benefit from any right of withdrawal and cannot claim the provisions of consumer law regardless of the method of placing the order (order placed on the website www.arteslonga.com or via our dedicated Professional Service, without this list being exhaustive).

 

ARTICLE 13 - Transfer of risks

 

It is recalled that the transfer of ownership and risks takes place upon delivery of the products from the Seller to the carrier. The products travel at the risk and peril of the customer who may, in the event of damage, make any complaints to the carrier under the contractual, legal and regulatory conditions in force.

 

The same applies in the event of product returns.

 

During the withdrawal period, the customer is responsible for the thing as guardian. In case of deterioration or destruction of the product during the custody of the customer, the latter will suffer the consequences.

 

 

 

 

 

 

ARTICLE 14 - Warranties

 

All Products offered for sale by HESTIA SARL and on its Site www.arteslonga.com benefit from the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing the customer to return the defective or non-compliant Products delivered.

 

This guarantee covers the replacement and the guarantee of parts, labor, replacement or reimbursement of the Product (in the event of impossibility of repair recognized by HESTIA SARL or the manufacturer or, if the repair proves to be too expensive, replacement by the same model or similar model).

 

The attention of the Consumer or Professional Customer is drawn to the fact that the old and second-hand products sold on the Site are products sold as they are, which implies, on the part of the Consumer or Professional Customer, the acceptance and full knowledge of the state; wear and the possible fragility of the product.

 

HESTIA SARL cannot be held liable in the event of non-compliance with the legislation of the country in which the products are delivered, which it is up to the Consumer or Professional Customer to verify.

 

The Consumer or Professional Customer is solely responsible for the choice of products, their conservation and their use.

 

 

The warranty excludes:

 

- the replacement of parts whose wear is normal or due to abnormal use of the Product,

 

- Breakdowns related to incorrect connection of the Product or non-compliance with the instructions for use, shock, lack of use or maintenance or causes external to the equipment (lightning, water damage, etc.) .),

 

- any natural movements of the solid wood on the custom-made furniture because they are not the result of the work of our cabinetmakers. As such, the furniture cannot therefore be considered as non-compliant or defective. Wood, like all other natural materials, is not covered by any warranty from HESTIA SARL or any other supplier.

 

It is also recalled that all finishes of furniture and sofas may undergo color variations over time due to the effect of light, humidity, ageing, etc.

 

No complaint is therefore admissible in this respect.

 

 

For the implementation of the guarantee, the customer must contact the customer service of HESTIA SARL by email at the following address: contact@arteslonga.com

 

No return will be accepted without prior agreement materialized by the issuance of a return agreement form. This return agreement, delivered by email or by post, is valid for a period of 8 working days.

 

The defective product must be returned to the following address:

ARTESLONGA Warehouse

8, avenue du Chemin Vert

77730 Saacy sur Marne

in its original packaging, complete (with manuals, accessories, etc.), the whole protected by an over-packaging clearly mentioning the return number. The customer must attach to his shipment, the Return Slip and the original purchase invoice.

It is recalled that returned products travel at the customer's risk and peril.

Warranty for items made to measure or made to order

Hestia sarl guarantees all products against any material and manufacturing defects for a period of 1 year from the invoice date. The warranty does not include Customer Owned Hardware (COM) or components not manufactured by Urbanmint, such as bulbs in lighting products.

Hestia sarl declines all responsibility in the event of mishandling and/or misuse and/or excessive wear, which would automatically void the warranty.

The Products undergo aging which may vary depending on exposure to light, heat, natural wear and their conservation by the Customer.

Although Hestia sarl makes its best efforts to provide the most appropriate suggestions for the proper use and conservation of the products, their proper use and conservation is the sole responsibility of the Customer.

If the Customer notices a defect, the following procedure must be followed, otherwise the warranty will be excluded:

1. Report in writing, with photographic recording, the defect observed on the product to the e-mail: contact@arteslonga.com

2. Upon receipt of the complaint, Hestia sarl can and reserves the right to ask the customer for additional information in order to determine the existence and cause of the claimed defect.

3. Within 5 (five) days from receipt of the complaint, Hestia sarl will notify the Customer of the acceptance or refusal of the defect, in which case Hestia sarl will communicate the reasons and reasons for its choice.

4. In the event of acceptance of the defect, and after analysis on a case-by-case basis, Hestia sarl may choose to repair, restore or replace the defective parts and will indicate to the Customer the time necessary for the repair, restoration or production of the defective part. new parts

5. Considering the specialty of the products marketed, during the repair, restoration or production period, Hestia sarl will not provide temporary replacement parts or parts.

The Customer must not undertake any repair or replacement measures by himself without the prior, express and written consent of Hestia sarl and in accordance with the conditions that Hestia sarl may determine or accept. Any action taken by the Customer to deal with defects without the agreement of Hestia sarl will void the warranty and cannot be invoiced.

When Hestia sarl, at the Customer's request, agrees to cover the costs of repairing the defect by a repairer chosen by the Customer, Hestia sarl will be released from any liability under the warranty for the components of the repaired parts and the effect that this repair could have on their structure.

For an authorized return, we will provide all necessary information. When a return is authorized by Hestia sarl, the Customer is responsible for the adequate packaging of the product(s). In the event of additional damage to the product in inadequate packaging, Hestia sarl reserves the right to invoice the Customer for repair costs.

 

ARTICLE 15 - IT and freedoms

 

Pursuant to Law No. 78-17 of January 6, 1978, it is recalled that the personal data requested from the Consumer or Professional Customer is necessary for the processing of his order and the establishment of invoices, in particular.

 

The processing of information communicated via the Site has been declared to the CNIL.

 

The Consumer or Professional customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification and opposition with regard to information concerning him.

 

 

 

 

 

ARTICLE 16 - Intellectual property

 

The content of the site is the property of HESTIA SARL and its partners and is protected by French and international laws relating to intellectual property.

 

The “HESTIA SARL” trademarks, trade names and signs; “ARTESLONGA”; “WWW.ARTESLONGA.COM” and the related content are the exclusive property of HESTIA SARL and are protected by French and international laws relating to intellectual property.

 

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

 

In addition, HESTIA SARL remains the owner of all intellectual property rights on the elements produced with a view to providing services to the Consumer or Professional client.

 

The Buyer or any other commercial sign therefore refrains from any reproduction of the said elements without the express, written and prior authorization of the Seller, who may condition it on financial compensation.

 

Any link, simple or by hypertext, to the HESTIA SARL Site is strictly prohibited without the express written consent of HESTIA SARL.

 

 

 

 

 

ARTICLE 17 - Applicable law - Language

 

By express agreement between the parties, this contract is governed by and subject to French law.

The conclusion of this contract is located in France.

Only the French text of the General Conditions of Sale is authentic in the event of a dispute between this text and the translations into foreign languages ​​available on the Site.

The application of the Vienna Convention on the international attribution of goods is expressly excluded.

 

 

 

 

 

ARTICLE 18 - Disputes

In the event of a dispute, the Consumer or Professional customer will endeavor to find an amicable solution with HESTIA SARL.

 

All disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, their consequences and their consequences will be submitted solely to the courts within the jurisdiction of the Paris Court of Appeal, which will have exclusive jurisdiction.

 

French law is applicable without however ruling out the application of the provisions of public order granted to consumers.

 

The electronic signature formed by the “double-click” procedure when placing the order and registering it has a handwritten value between the parties.

 

In the event of a dispute with professionals and/or merchants, the Commercial Court of Paris will have sole jurisdiction in the first instance.

ARTICLE 19 – Force majeure

 

Neither party may be deemed to have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or a cause of force majeure.

 

Will be considered as fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.

 

The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them.

 

The two parties will then come together, within one month, unless it is impossible due to the case of force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract may or may not be for follow-up.

 

If the case of force majeure lasts longer than four months, these general conditions may be terminated by the injured party.

 

Expressly, are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, strikes, earthquakes, fires, storms , floods, lightning strikes; burglaries and thefts at HESTIA SARL accidents during the delivery of non-fragile packages weighing less than 30 kg.

 

 

 

ARTICLE 20 – Partial non-validation

 

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

 

 

 

ARTICLE 21 – No waiver

 

The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

 

 

 

ARTICLE 22 - Acceptance of the Consumer Client or Professional Client

 

The fact for a natural or legal person, consumer or professional to order on the HESTIA SARL website implies full and complete acceptance of these General Conditions of Sale, which is expressly recognized by the Consumer Customer or Professional Customer, who renounces in particular to take advantage of any contradictory document which would be unenforceable against HESTIA SARL.

 

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